If you need information before making a purchase, we recommend you to browse first our " Focus DE BUYER " & "Help - Q&A"where we tried to answer the most common questions we received through years of experience. Questions about our membership program, our delivery and return policy, our engraving service, about the care of the product we sell, some tips and advice to choose your cookware, pastry tools, warranties...Really a lot of information there, not to mention the precise description you can read for each product.

Moreover, if you need to get additional information , we welcome your contact through the 3 channels listed below

If you are a professional  HORECA  industry, a reseller, a Media, representing a Brand, a company searching for corporate gift or a job applicant, searching to establish contact with our B2B sales team, our marketing team, our purchase team or our human resources team, please contact our Customer Service and leave us your message and information though below 3 channels below, our team will contact you as soon possible.

• Accessible directly from our store front by clicking on this icon.
• From your Facebook account, search for Access Wine & Living Hong Kong
• From your Messenger App, Access Wine & Living Hong Kong
• We'll reply generally within 1 hour from Monday to Friday, 9 AM to 6 PM GTM +8, except during Hong Kong or Taiwan national holidays.

• On your Mobile, accessible from the bottom of the Menu (in "Others", after Account)
• On your PC, accessible from the top of the screen
• We'll reply generally within 24 hours from Monday to Friday, 9 AM to 6 PM GMT +8, except during Hong Kong or Taiwan national holidays.

Our Customer Service Center is based in Taipei, Taiwan. We can reply in Chinese, in English and in French. Business hours: Monday to Friday, from 9 AM to 6 PM GMT +8 except during Taiwan national holidays. Our team can reply in Chinese, English and French.